Troubleshooting Canva design sharing across devices involves addressing common issues like missing designs, incorrect permissions, browser settings, and account discrepancies. The process starts with verifying sharing settings and ensuring recipients use the correct email or link. Browser zoom levels can distort designs, while permission settings often prevent editing or viewing. Users should also check for multiple accounts, team memberships, and spam folders when designs don’t appear.

Key findings include:

• Browser zoom must be set to 100% to prevent design display discrepancies across devices ^[5]
• Shared designs may land in spam folders or require checking "Shared with you" filters ^[2]
• Permission levels (View, Comment, Edit) must be explicitly set by the owner ^[4]
• Multiple Canva accounts or teams can cause designs to appear missing ^[6]

Troubleshooting Canva Design Sharing Across Devices

Fixing Display and Accessibility Issues

When designs appear differently across devices, the most common culprit is browser zoom settings. Users must ensure their web browser’s zoom is set to 100%, as this differs from Canva’s internal editor zoom. For example, a design may look misaligned on a mobile device if the browser zoom is adjusted to 125% or 90%. The solution is simple: reset the browser zoom to default by hovering over the browser’s zoom controls or using keyboard shortcuts (Ctrl+0 on Windows, Cmd+0 on Mac) ^[5].

For designs that don’t appear at all, recipients should:

• Check the Spam or Promotions folder in their email, as shared design links may be filtered there. Marking the email as "Not spam" can prevent future issues ^[2]
• Verify the correct email address was used for sharing. Senders should double-check the recipient’s email before sending ^[2]
• Look for the design in Canva’s "Shared with you" section, accessible via the Projects tab. This filter displays all designs shared by others ^[6]
• Ensure no email provider blocks are in place. Some corporate or educational email systems may restrict Canva emails, requiring IT intervention ^[2]

If the design still doesn’t appear, the sender should resend the link directly through Canva’s "Share link" option instead of email. This bypasses potential email delivery issues while maintaining the same access permissions ^[2].

Resolving Permission and Editing Problems

Editing restrictions often stem from incorrect permission settings. By default, Canva designs are set to "Only you can access", meaning no one else can view or edit them unless permissions are adjusted. To fix this:

• The design owner must change permissions to "Can edit," "Can comment," or "Can view" via the Share menu. This applies to both individual users and teams ^[4]
• Recipients should confirm they’re logged into the correct Canva account. Multiple accounts (e.g., personal and work) can cause confusion if the design was shared with a different email ^[6]
• For team-specific designs, users must be part of the same team. If removed from a team, access is revoked unless the design is reshared ^[7]
• Custom fonts may not display for recipients outside the original team. The owner should either replace them with standard fonts or add the recipient to the team ^[7]

If a user can view but not edit a design, the owner should:

1. Open the design and click the Share icon above the editor.
2. Select the user’s name and change their permission from "Can view" or "Can comment" to "Can edit" ^[9].
3. For template links, ensure the recipient’s Canva plan supports editing shared templates (e.g., Canva Pro features may not be available on Free plans) ^[4].

When transferring designs between accounts, users can:

• Share the design as a template link and open it in the second account. This method preserves formatting but may require a Canva Pro subscription for certain features ^[8].
• Use two browser windows (e.g., Chrome and Firefox) to log into both accounts simultaneously, then copy the design manually ^[8].

For persistent issues, Canva Support recommends providing:

• The design link or name
• The email address used for sharing
• A screenshot of the error (if applicable)
• Details about the devices and browsers involved ^[2].