Troubleshooting HubSpot form creation and submission issues requires a systematic approach to identify whether problems stem from form configuration, embedding errors, third-party integrations, or platform-specific conflicts. Common issues include forms failing to submit, submissions not recording in HubSpot, reCAPTCHA errors, and "No contact record" messages—each with distinct root causes and solutions. The most critical first steps involve verifying the form’s embed code, ensuring the HubSpot tracking script is properly installed, and checking for conflicts with browser extensions or third-party platforms like WordPress, Webflow, or Typeform.

Key findings from the sources include:

• Embedding issues: Externally hosted forms often fail due to missing tracking codes, incorrect domain whitelisting, or altered embed scripts ^[2].
• Submission failures: Problems like stalled submissions or "No contact record" errors frequently occur when required fields (especially email) are missing, contacts are deleted, or conditional logic misfires ^[1][6].
• Third-party conflicts: Integrations with Webflow, Typeform, or Gravity Forms may introduce submission blocks, particularly with checkbox validations or script conflicts ^[4][9].
• reCAPTCHA and security: Forms in pop-ups or with incorrect API keys trigger reCAPTCHA errors, often resolved by clearing cache or verifying key configurations ^[7].

Troubleshooting HubSpot Form Issues

Common Submission and Recording Failures

Form submissions may fail to record in HubSpot due to configuration oversights or platform limitations. The most frequent causes include missing email fields, deleted contacts, or incorrect form settings. For example, a user reported submissions not appearing despite enabling "Always create new contact," which was later identified as a potential bug or mobile-specific issue ^[5]. Similarly, forms embedded externally may not log submissions if the HubSpot tracking code is absent or the domain isn’t whitelisted in HubSpot’s settings ^[2].

To diagnose these issues:

• Verify email field requirements: Forms without a required email field often return "No contact record" errors, as HubSpot relies on email addresses to associate submissions with contacts ^[6].
• Check contact deletion history: Submissions from previously deleted contacts may not reappear even if resubmitted, requiring manual contact recreation ^[6].
• Test with multiple devices: Submissions from the same device or email during testing may not create new contacts due to HubSpot’s deduplication logic ^[5][8].
• Review form settings: Ensure the form is set to "Always create new contact" and that no conditional logic inadvertently blocks submissions ^[5].

For externally embedded forms, confirm the following:

• The HubSpot tracking code is installed on the external page’s section ^[2].
• The embed code matches exactly what HubSpot provides (avoid manual alterations) ^[2].
• The external domain is added to HubSpot’s "Additional Domains" list under Settings > Website > Domains to prevent spam filtering ^[2].

Integration and Third-Party Conflicts

Forms integrated with third-party platforms like Webflow, Typeform, or Gravity Forms introduce additional failure points. A recurring issue involves Webflow-integrated forms failing when a consent checkbox (even if not marked as required) is left unchecked, suggesting the problem originates from Webflow’s validation logic rather than HubSpot ^[4]. Similarly, Gravity Forms users reported submissions bypassing required fields due to caching or script conflicts, resolvable by excluding form pages from optimization plugins or updating Gravity Forms to the latest version ^[9].

Key troubleshooting steps for integrations:

• Webflow/WordPress/Wix conflicts:
• Disable browser extensions (e.g., Ghostery) that may block form scripts ^[2].
• Check for platform-specific script alterations (e.g., WordPress plugins stripping HubSpot code) ^[2].
• Test the form in a private/incognito window to rule out cached script issues ^[7].
• Typeform limitations:
• Partial responses only sync to HubSpot Contacts, not Companies or Deals ^[8].
• "No properties updated" errors occur if only the email field is filled or answers match existing contact properties ^[8].
• HubSpot chat pop-ups may appear if the chatflow feature is enabled; disable it in HubSpot Settings > Conversations ^[8].
• reCAPTCHA errors:
• Clear browser cache/cookies or test in a different browser ^[7].
• Verify the reCAPTCHA API key is correctly configured in HubSpot Settings > Content > Forms ^[7].
• Ensure the form isn’t embedded in a pop-up, as reCAPTCHA may fail to load in modal windows ^[7].

For persistent issues, disconnect and reconnect the integration (e.g., Typeform to HubSpot) to generate a new form name, though note that form fields cannot be edited post-reconnection ^[8]. If problems continue, contact the third-party platform’s support team, as the root cause may lie outside HubSpot’s control ^[4].