What to do when iPhone won't turn on?
Answer
When your iPhone won't turn on, the issue is often resolvable through systematic troubleshooting. Start with basic solutions like charging the device and performing a force restart, as these address the most common causes: a drained battery or minor software glitches. If these steps fail, deeper issues like hardware damage or persistent software errors may require advanced methods such as Recovery Mode or professional repair. The approach varies slightly depending on your iPhone model, but the core principles remain consistent across devices.
Key findings from the sources:
- Force restart procedures differ by model: iPhones with Face ID (iPhone 8 and later) use a three-button sequence, while older models rely on combinations of the Home and side/top buttons [1][3].
- Charging is critical: A completely drained battery may take up to an hour to show signs of life after connecting to a power source [1][6].
- Overheating and physical damage are common culprits: Allow the device to cool if it feels hot, and inspect for visible damage [4][8].
- Advanced recovery methods like DFU Mode or professional repair are necessary if basic steps fail [6][10].
Troubleshooting an Unresponsive iPhone
Basic First Steps: Charging and Force Restart
Begin with the simplest solutions, as these resolve the majority of "won't turn on" issues. A drained battery or temporary software freeze are the most likely causes, and both can often be fixed without tools or technical expertise.
For charging issues:
- Connect your iPhone to a known-working power adapter and cable, then wait at least one hour before attempting to turn it on. A completely dead battery may not display the charging icon immediately [1].
- Try a different charging cable and power source (e.g., a computer USB port or wall outlet) to rule out accessory failure. Faulty cables or adapters are frequent culprits [4][10].
- If the device shows no response after 30+ minutes of charging, inspect the charging port for debris or damage. Use a flashlight to check for lint or bent pins [8].
For force restarting (model-specific steps):
- iPhone 8 and later (including iPhone 13/14/15): 1. Press and quickly release the volume up button. 2. Press and quickly release the volume down button. 3. Press and hold the side button until the Apple logo appears (ignore the "slide to power off" prompt) [1][3].
- iPhone 7/7 Plus:
Hold the side button and volume down button simultaneously until the Apple logo appears [1].
- iPhone 6s and earlier:
Hold the Home button and side/top button together until the logo appears [1][10].
If the force restart succeeds but the issue recurs, the problem may stem from:
- A failing battery (common in iPhones older than 2–3 years) [10].
- Software corruption requiring a restore via Recovery Mode [6].
Advanced Solutions for Persistent Issues
If charging and force restarts fail, the problem likely involves deeper hardware or software failures. These steps require more time and may risk data loss if not performed correctly.
Recovery Mode and DFU Mode:
- Recovery Mode reinstalls iOS while preserving user data (if possible). Connect the iPhone to a computer with iTunes (Windows) or Finder (Mac), then force restart while keeping it connected. When prompted, choose "Update" (not "Restore") to avoid data loss [6].
- DFU (Device Firmware Update) Mode is a last resort for severe software corruption. It fully erases and reinstalls iOS, requiring a backup. The process varies by model but generally involves holding specific button combinations for 10+ seconds [6].
Hardware-Related Fixes:
- Battery replacement: If the iPhone shows signs of life (e.g., vibrates or makes sounds but won’t display) when connected to power, the battery may be faulty. iPhones typically last 2–3 years before battery degradation affects performance [10].
- Physical damage inspection:
- Check for cracks, water exposure (look for a red Liquid Contact Indicator in the SIM tray slot), or swollen battery (visible bulging) [4].
- If the iPhone was dropped or exposed to liquid, avoid charging it and seek professional repair immediately to prevent further damage [8].
- Overheating: If the device feels hot, unplug it and let it cool in a shaded, well-ventilated area for at least 30 minutes. Avoid refrigeration or direct sunlight [4][8].
When to Seek Professional Help:
- If the iPhone remains unresponsive after all software troubleshooting (force restart, Recovery Mode, DFU Mode) [6].
- If there are visible signs of physical damage (e.g., cracked screen, bent frame, corrosion) [4].
- If the device powers on but crashes repeatedly or shows a connect-to-iTunes screen [10].
Preventive Measures for Future Issues:
- Use Apple-certified charging accessories to avoid power-related damage [8].
- Keep iOS updated to the latest version to prevent software glitches [6].
- Avoid exposing the iPhone to extreme temperatures (below 32°F/0°C or above 95°F/35°C) [4].
Sources & References
support.apple.com
support.apple.com
ascendantusa.com
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