Facebook Business Manager verification problems often stem from mismatched business details, technical glitches, or incomplete documentation. The verification process requires precise alignment between your submitted information and official records, as well as proper handling of confirmation codes and domain settings. Common issues include "ineligible for verification" notifications, stalled verification progress, and domain ownership conflicts. Solutions typically involve double-checking business details, clearing browser cache, and ensuring DNS or meta tag configurations are correct.

Key findings from the sources:

• Eligibility and documentation: Business names, addresses, and legal documents must match exactly with official records ^[1][5]
• Technical troubleshooting: Browser cache, incognito mode, and DNS settings frequently resolve stalled verifications ^[6][8]
• Domain-specific issues: Conflicts with existing verifications or incorrect DNS TXT records cause "domain not owned" errors ^[8][10]
• Verification status miscommunication: The "continue application" option in Business Manager Settings often reappears when additional steps are required ^[2]

Troubleshooting Facebook Business Manager Verification Problems

Resolving Common Verification Errors and Status Issues

The verification process can fail due to discrepancies between submitted information and Meta’s requirements or technical platform limitations. Most errors appear as "ineligible for verification" messages, stalled progress bars, or greyed-out verification buttons. The first step is always to review Meta’s eligibility criteria, which require full control of a business portfolio and accurate legal documentation ^[1]. Businesses frequently encounter issues when their registered name doesn’t match the name on tax documents or when the address format differs from official records ^[5].

For status-related problems, where verification appears stuck or the system shows misleading notifications:

• Navigate to Business Manager Settings > Business Info to check if the "continue application" option is available, indicating additional steps are needed ^[2]
• Clear your browser cache or attempt verification in incognito mode, as corrupted cookies can disrupt the process ^[6]
• Verify the business phone number matches the number used for verification codes, as mismatches trigger automatic rejections ^[2]
• Check the Meta Business Suite Security Center for pending actions or unresolved flags, which may not be visible in the main dashboard ^[5]

When receiving "ineligible for verification" notifications without explanation:

• Confirm your business meets the minimum activity requirements, such as having an active presence for at least 30 days, as new accounts often face automatic rejections ^[9]
• Review your Meta Score Rating, an internal metric affecting verification approvals, by checking Business Manager insights ^[9]
• Ensure you’re using a professional email domain (e.g., yourbusiness.com) rather than generic email providers, as this impacts credibility ^[9]

Fixing Domain Verification and Technical Glitches

Domain verification errors typically manifest as "domain not owned" messages or failed DNS record fetches. These issues arise when another Business Manager account has already verified the domain or when the DNS TXT record is misconfigured ^[8]. To resolve these:

For "domain not owned" errors:

• Cancel the current verification request in Business Manager, then navigate to the Domain Dashboard to add the domain directly ^[10]
• Verify the root domain (e.g., example.com) rather than subdomains (e.g., shop.example.com), as Meta only recognizes root-level verification ^[8]
• Check for conflicts by searching the domain in Business Manager’s Domain Search Tool to see if another account has claimed ownership ^[10]

For DNS verification failures:

• Ensure the DNS TXT record is added to your domain’s root directory with the exact value provided by Meta, including no extra spaces or characters ^[8]
• Use tools like MXToolbox to verify the TXT record propagates correctly before retrying verification ^[8]
• If using HTML file verification, confirm the file is uploaded to the root folder of your website (e.g., example.com/.well-known/) and is publicly accessible ^[8]

For browser or platform technical issues:

• Test verification in multiple browsers (Chrome, Firefox, Edge) to isolate browser-specific problems ^[6]
• Disable browser extensions, particularly ad blockers or privacy tools, which may interfere with Meta’s verification scripts ^[6]
• If redirected to a blank page during verification, try accessing Business Manager via the Meta Business Suite mobile app as an alternative ^[7]

When verification stalls without error messages:

• Check the Business Manager audit log for hidden rejection notes, which sometimes appear only in the activity history ^[2]
• Contact Meta Support through the Business Help Center with your Business Manager ID and specific error screenshots for escalation ^[3]